Refund & Cancellation Policy

Online Adjuster Boot Camp Course Section:

Upon enrollment, students have a 3-day grace period for a full refund if they have not commenced any part of the Online Adjuster Boot Camp course. After this initial period, a $500 cancellation fee will be applicable for any cancellation, provided there is no progress with the course. Alternatively, students can opt for the One-Year Deferral Option (see Deferral Option below), without incurring the cancellation fee.

The Online Adjuster Boot Camp course is a comprehensive package priced at $1595. If a cancellation occurs after the 3-day grace period and any Xactimate (25 topics section) modules have been initiated, a charge of $695 will be deducted from the refund (or the refund will be the total amount minus $695). If the student progresses further into the Scoping (9 topics section) after completing Xactimate, an additional charge of $605 will be applied (or the refund will be the total amount minus $1300).

Once a student completes the Xactimate modules, the Scoping modules, and starts the Claims Proficiency (8 topics section), no refund will be issued for the Online Adjuster Boot Camp course.

Xactimate Level 1 & Level 2 Certification Course Section:

Upon enrollment, students have a 3-day grace period for a full refund if they have not commenced any part of the Xactimate Level 1 or Level 2 certification courses. After this initial period, no refunds will be issued, even if the entire course is not completed.

Deferral Option For 1 Year Section:

An alternative option is available for all courses. Students can choose to defer the course within a one-year window from their sign-up date. By calling us to re-open the course for 30 days and contacting Xactimate (Verisk) to extend the demo window for another 30 days, they can retain the course access without receiving a refund. This provides flexibility, allowing them to complete the 30-day course anytime within one year of the original sign-up date.

All refunds will be processed within 14 days of cancellation.

For any questions regarding fees, cancellations, or deferrals, please contact Chris at 281-741-8505 or via email at chris@milehighadjustershouston.com.

We appreciate your understanding and cooperation.